Helping Healthcare Professionals Improve the Patient Experience

Patient Perception – The Vision

To create a simple, highly cost-effective and powerful tool to help Trusts performance-manage the patient experience they are delivering.

Medicology is passionate about people, performance & health, assisting teams in improving all that they do, simply and with maximum impact. Dr Taher Mahmud is a true champion of patient experience, following more than 5 years of measuring it in near real time. Together, we represent a powerful partnership that can assist you in delivering exceptional levels of experience consistently, reliably and with maximum team commitment.

Patient Experience – The Imperative

In a system where patients have increasing choice and funding follows activity (Payment by Results or local tariffs), a steady flow of patients represents the lifeblood of service success. That steady flow is influenced by the experience of those who have gone before, as they return to their GPs, post their experiences on NHS Choices and social networking environments and simply talk to their friends, relatives and more. Delivering an exceptional experience is an investment in future financial security. Beyond simply finance, when the patient-professional experience is excellent, patients are more likely to:

Adhere to medication
Make lifestyle changes advised by professionals
Turn up for appointments and call if they can’t
Be ambassadors for your service
Help you conserve resources and reduce costs

The impact of good experience is so powerful, that assessing and delivering it is becoming mandatory to derive the full financial return under the tariff system. It’s a brave service that doesn’t want to know the actual experience being delivered day-in day-out in clinics, on wards and in any other interaction with the patient.

Patient Perception – The Principles

When we set out to create Patient Perception, we were committed to creating a system that was practical enough to use daily and cost effective enough to use continuously. Our guiding principles were:

Simple & practical, so it doesn’t get in the way
Quick & patient friendly, so that you achieve maximum returns
Low cost without loss of function, so that it represents a rock-solid first choice
Powerful in impact, assisting you in making giant steps forward in delivered experience

What’s not to like?

If you require any further assistance or information regarding Patient Perception please feel free to contact us on 01332 821271 or by emails